Impact Academy

The Churn Prevention Program is designed specifically for Customer Success Managers and Heads of Customer Success who want to take a proactive and structured approach to reducing churn. Over the next two weeks, you will gain the skills and tools necessary to implement highly effective churn prevention strategies that drive both immediate impact and long-term retention. This program ensures your customers stay longer, buy more, and become powerful advocates for your business.

In the first week of the program, we will cover the foundational elements of churn prevention. You will learn how to uncover customer goals and pain points, identify early churn signals, and build retention-focused strategies that yield quick wins. We provide interactive sessions, planning tools, templates, and real-world scenarios to help you develop a hands-on approach to preventing churn from day one.

During the second week, we will dive deeper into execution, optimization, and data-driven decision-making, ensuring long-term retention success. You will leverage powerful frameworks such as The Winback Playbook, The Retention Action Plan, The Goal Discovery Framework, The Churn Prevention Brainstorming Model, The Retention Milestone Map, The Objection Breakthrough Formula, The Joint Accountability Framework, and The Social Proof Amplifier. Through roleplays and interactive exercises, you will apply these frameworks in real-world situations, equipping you with practical experience that drives immediate results and sustainable improvements.

Throughout the program, you will have access to a comprehensive playbook, structured frameworks, templates, and planning tools to reinforce your learning. The Churn Prevention Program is designed to provide you with actionable strategies that deliver tangible results—helping you reduce churn now and build a foundation for long-term customer success.

By the end of the program, you will have developed a deep understanding of the churn prevention process and be fully equipped with the skills, tools, and frameworks necessary to drive measurable improvements in retention. The Churn Prevention Program offers an unparalleled opportunity to elevate your expertise, create lasting impact, and secure long-term customer loyalty while achieving immediate wins.