Impact Academy

In the Expansion Program we will equip you with the skills and tools necessary to build a playbook for unlocking growth in your existing customer base.

Over the course of this program, we will cover a range of topics, including understanding the customer lifecycle stages, identifying growth opportunities, implementing effective success milestones, and using data to inform decision-making. By participating in this training program, you will gain practical, hands-on experience in implementing impactful expansion playbooks.

We will provide you with a variety of resources to support your learning, including a comprehensive playbook, frameworks, templates, planning tools, and scenarios. You will have the opportunity to learn hands-on and practice these skills in real-world situations.

The first part of the program will focus on Customer Success Opportunity Sourcing and Success Milestones. You will learn how to identify growth opportunities in your existing customer base and create success milestones that resonate with your customers.

During the second part of the program, we will provide frameworks such as Orchestration, TEAM Framework, Acceleration Method, Objection Breakthrough formula, and The non-salesy approach to sales. These frameworks will enable you to develop effective expansion strategies that drive value for your customers and expand your book of business.

By the end of the program, you will have developed a deep understanding of the customer lifecycle stages and be equipped with the skills and tools necessary to build and implement impactful expansion playbooks. The Expansion Program provides an unparalleled opportunity for you to enhance your professional development and drive meaningful outcomes for your customers and your business. You will receive a comprehensive playbook, frameworks, templates, planning tools, and scenarios to help you practice and build your own playbook to unlock more value for your customers and expand your book of business.