What you will master in this program

  • Customer Success Definitions & Concepts

  • Customer Success Basics

  • Building Customer Relationships

Time input

The course is on demand and can be saved and continued at your convenience. It is split 10 video lessons (between 10-25 minutes each) and a corresponding quiz for each lesson.

  • 2,5 hours video material

  • 10 quizzes

Agenda

Take your Customer Success journey to the next level with this transformative course. Curated and led by Lincoln Murphy, the program offers an unparalleled deep dive into every facet of Customer Success. From building enduring customer relationships to strategizing for exponential growth, this course covers it all. With 10 in-depth lessons, it's not just about gaining insights—it's about preparing for a career trajectory that knows no bounds. If you aspire to be the CSM that's indispensable to any organization, this course is your competitive edge. Step in and unlock your full potential.

Course content

  1. 1

    • Welcome

    • Course Overview
  2. 2

    • Introduction to Customer Success (20 min)

    • Quiz - Introduction to Customer Success
  3. 3

    • Customer Relationships: The Reason CS Exists to the Customer (11 min)

    • Quiz - Customer Relationships
  4. 4

    • Driving Growth: The Reason CS Exists in your Company (13 min)

    • Quiz - Driving Growth
  5. 5

    • The Role of a Customer Success Manager (24 min)

    • Quiz - The Role of a Customer Success Manager
  6. 6

    • Understanding the Customer Lifecycle Stages (10 min)

    • Quiz - Understanding the Customer Lifecycle Stages
  7. 7

    • Onboarding: The First Step to Success (9 min)

    • Quiz - Onboarding
  8. 8

    • Retention: Compounding Success (10 min)

    • Quiz - Retention
  9. 9

    • Expansion: Growing with Your Customers (10 min)

    • Quiz - Expansion
  10. 10

    • Understanding and Building Objective Confidence (24 min)

    • Quiz - Understanding and Building Objective Confidence
  11. 11

    • Planning Your Week (16 min)

    • Quiz - Planning Your Week

Speakers

Lincoln Murphy

Lincoln Murphy is a world-renowned growth architect, consultant, author and speaker. As one of the earliest evangelists for Customer Success, Lincoln was invited to co-author the book on Customer Success.

Johan Nilsson

Johan Nilsson is a Swedish technology entrepreneur. He has a long background building SaaS-companies and is presently the CEO & founder of Startdeliver, a next generation Customer Success Software.